ENGAGEMENT OBJECTIVES
- Redesign processes and operations procedures in compliance with ITIL practices
- Automate delivery of services and operations,
- Alert designated recipients and facilitate timely remediation
- Achieve up to date information on status of Server & Network Infrastructure
- Creation & implementation of SOP’s
OUR SOLUTION & ENGAGEMENT
- Create ServiceNow self-service portal, such as fault reports, software requests and self-help.
- Support introduction and automation of ITIL Process
- Escalation & Notification Management
- Incident Management
- Problem Management
- Request Fulfillment
- Change Management
- Release Management
BUSINESS BENEFITS
- Streamlined processes, which are ITIL compliant
- Improvement in Service Levels and End User Satisfaction
- Visibility into capacity bottlenecks and redundancies
- Provided comprehensive view of the health of the IT Infrastructure
- Minimized impact of Incidents through early alerts
- Problem Management to address root causes and to identify weakness in Infrastructure
- Enforced Change Management best practices which minimizes risks involved in a Change
- Updated SOP’s to current date for all the Process/CI’s
- Improved return on IT investment
