Implement ServiceNow Infrastructure and Cloud Discovery/Service Mapping and CMDB Modernization. Replaced legacy BMC ADDM. Help gain visibility into IT Infrastructure and Services and up to date health metrics
PROBLEM STATEMENT
Address insights into planning, governance and other activities for IT management.
Tracking financial, contractual, and inventory details of hardware and software assets.
OUR SOLUTION
Rhodium’s team of ServiceNow architects and engineers, using ServiceNow ITOM architectural best practices and solutions to address the compliance and governance of IT infrastructure and software.
Highlights of ServiceNow Discovery and Service Mapping
Migration from BMC ADDM to ServiceNow Discovery
ServiceNow CMDB had to match legacy configuration repository and processes with a minimal disruption to business
Assessment, Architecture and Design to aid in streamlined migration
Real time discovery as devices onboarded into the enterprise
Customized Patterns and Probes/Sensors
Customized application mapping
Streamlined operations
Automated Testing Framework
Provided Discovery reporting and dashboards
AWS cloud automation using AWS config service to push data into CMDB
BUSINESS BENEFITS
Reduced 90% of manual process to populate CMDB
Achieved 95% accuracy with Compliance audit
100% visibility for InfoSec and Vulnerability compliance
More than $1 million annual savings from software assets
Improved discovery performance, reduced discovery time by 70% from 3 days to 12 hrs
